Privacy Policy

Introduction

pkoj ("we", "us", "our") operates the website https://pkoj.pro and is committed to protecting the privacy and personal data of every user who registers, plays, or otherwise interacts with our platform. This Privacy Policy explains the types of information we collect, the purposes for which we use it, how we share it, and the rights you hold as a data subject.

By accessing or using pkoj, you acknowledge that you have read, understood, and agree to the data practices described in this document. If you do not agree, please discontinue use of the platform immediately. This policy applies to all users based in Bangladesh and internationally who access our services.

Information We Collect

To provide a safe, personalised, and compliant gaming experience, pkoj collects certain personal and technical information from users. We collect only what is necessary and proportionate to the services we offer.

Personal Information (provided by you)

• Full name, date of birth, and national identification details for age and identity verification (21+ requirement)
• Email address and mobile phone number for account creation and two-factor authentication
• Residential address in Bangladesh (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other divisions) for regulatory compliance
• Payment account references for bKash, Nagad, Rocket, Upay, or bank account details for deposit and withdrawal processing

Technical Information (collected automatically)

• IP address, device type, operating system, and browser information used to access pkoj
• Session data including login timestamps, pages visited, games played, bet amounts, and session duration
• Cookies and similar tracking technologies as described in the Cookies section of this policy

How We Use Your Information

pkoj processes your personal data for the following legitimate and operational purposes:

• Account registration, verification, and ongoing identity management to enforce the 21+ age restriction and prevent underage gambling
• Processing financial transactions including deposits via bKash, Nagad, Rocket, and Upay, and withdrawals to your registered payment method
• Providing and improving platform features, game performance, and customer support quality across live casino, cricket betting, and slots
• Sending transactional notifications such as deposit confirmations, withdrawal statuses, security alerts, and account activity summaries
• Responsible gaming monitoring: detecting unusual betting patterns, enforcing self-imposed deposit limits and time-out periods, and flagging accounts for welfare review
• Fraud prevention, anti-money-laundering (AML) checks, and compliance with applicable legal obligations

Sharing Your Information

pkoj does not sell your personal data. We may share information with trusted third parties strictly for the following operational reasons:

• Payment processors and mobile financial service providers (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Sonali Bank) solely to facilitate deposits and withdrawals
• Identity verification and KYC compliance service providers who are contractually bound to handle data securely and confidentially
• Law enforcement agencies or regulatory bodies when required by a valid legal process, court order, or applicable law — in such cases we share only the minimum data legally required

All third-party service providers engaged by pkoj are required to sign data processing agreements, ensuring they protect your information to at least the same standard we maintain. They are prohibited from using your data for their own marketing purposes.

Payment Data & Security

All payment-related information processed through pkoj — including bKash mobile numbers, Nagad wallet references, Rocket account identifiers, and bank account details — is handled with the highest level of technical security. We use 256-bit SSL/TLS encryption for all data in transit and apply industry-standard encryption at rest for stored financial records.

pkoj does not store complete card numbers or full payment credentials on our servers. Payment tokenisation is used wherever supported by the relevant payment service. You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. Notify us immediately at [email protected] if you suspect any unauthorised access to your account.

Cookies & Tracking Technologies

pkoj uses cookies and similar technologies to recognise your browser or device, maintain session state, and deliver a consistent, secure experience. The categories of cookies we deploy are:

• Strictly Necessary Cookies — required for the platform to function, including authentication tokens, session IDs, and security cookies. These cannot be disabled without breaking core functionality.
• Performance & Analytics Cookies — collect anonymised data about how users navigate the site (pages visited, time spent, error logs) to help us improve the platform experience for Bangladeshi players.
• Preference Cookies — remember your chosen language, timezone (Bangladesh Standard Time, UTC+6), and display preferences so you do not need to reconfigure settings each session.

You may configure your browser to reject or delete cookies at any time; however, disabling strictly necessary cookies will impair your ability to log in and use the platform fully. We do not use cookies to serve advertising on third-party websites.

Data Retention

pkoj retains your personal data for as long as your account remains active or as needed to provide services. Account data is retained for a minimum of five (5) years from the date of last account activity to comply with financial record-keeping requirements applicable to online gaming platforms operating in Bangladesh.

When your account is closed or deactivated at your request, we will anonymise or securely delete your personal data within ninety (90) days, except where retention is required by law or where an active investigation or dispute resolution process requires the data to remain available.

Your Privacy Rights

As a pkoj user, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] with your registered account details and a clear description of your request:

• Right of Access — you may request a copy of the personal data we hold about you, including the categories of data, purposes of processing, and any third parties with whom it has been shared.
• Right to Rectification — if any personal data we hold is inaccurate or incomplete, you may request that it be corrected or updated without undue delay.
• Right to Erasure — you may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Restrict Processing — in certain circumstances, including where you contest the accuracy of data or have objected to processing, you may request that we restrict how we use your information while the matter is resolved.
• Right to Object — you may object to processing of your personal data for direct marketing purposes at any time. We will cease such processing promptly upon receipt of a valid objection.

We will respond to all valid data rights requests within thirty (30) calendar days. Where a request is complex or involves a large volume of data, we may extend this period by a further thirty (30) days, of which you will be notified in writing.

Third-Party Links

pkoj does not include external links to third-party websites within its platform. In the event that any reference or resource link to an external site is ever added in the future, pkoj takes no responsibility for the privacy practices or content of those external sites. We recommend reviewing the privacy policy of any external service you independently choose to visit.

Children's Privacy & Age Policy

pkoj is strictly an adults-only platform. Our services are available exclusively to users who are 21 years of age or older. We do not knowingly collect personal data from individuals below the age of 21. Age verification is performed during the registration and KYC process for all new accounts.

If we become aware that personal data has been inadvertently collected from a person under 21 years of age, we will immediately deactivate the associated account and delete all data collected from that individual without delay. If you believe a minor has registered on pkoj, please contact us at [email protected] so we can investigate and act promptly.

Changes to This Privacy Policy

pkoj reserves the right to amend or update this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or the services we offer. When material changes are made, we will update the "Last Updated" date at the top of this page and, where we deem it appropriate, notify registered users via email or an in-platform notice.

Your continued use of pkoj following the posting of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you must cease using the platform and may request account closure by contacting our support team. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way pkoj processes your personal data, our data support team is available to assist you. We aim to acknowledge all privacy-related queries within two (2) business days and resolve them within thirty (30) calendar days.

Email: [email protected]